Returns Policy

No Returns on Incorrect Purchases, please contact us if you unsure of the Handset you want to purchase. BuzzMe Cellular will not be held liable for any incorrect purchases, a 20% restocking fee will be charge if any returns for incorrect purchases are requested.

Standard OBF – Out of Box Failure Applies to all new Local Stock Handsets purchase, OBF policy: Phone should be returned within 6 days from the date of purchase with all original packaging and content.

Physical damage – all devices

There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks.

Please Note: Physical damage (including seemingly trivial surface scratches, marks, etc.) could result in an OBF claim being rejected. In the event that you experience a problem with your new device, you are encouraged to return it to the outlet as soon as possible to reduce the risk of an OBF rejection due to physical damage.

OBF terms and conditions:

i. Items must be returned within 6 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase).

ii. The original invoice (proof of purchase) as received at the point of sale must be supplied.

iii. All devices must be assessed by the Networks technician for any faults reported by the client before being exchanged. This assessment may take up to 7 (seven) calendar days. (Timeframe may be influenced by location, courier delays and/or public holidays).

iv. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process.

– A software upgrade will be performed free of charge in an attempt to resolve the fault.

– Should this software upgrade fail to resolve the fault, and the device renders faulty within 7 (seven) days of the software upgrade and/or still within a 14 (fourteen) calendar day period from date of purchase/delivery, the device will be approved as an OBF. The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window.

– The maximum of 14 (fourteen) calendar days OBF rejection with a software version update is therefore calculated according to the time the device is in the consumer’s possession. Thus, providing a reasonable window to determine fault.

v. All data cards must be assessed by a Techinal consultant technician to confirm fault/s (a report may be requested) before an exchange can be made.

vi. Items that qualify as OBF will only be swapped for the same make and model.

vii. The original contents of the ‘box’, (device, original battery, original charger, original antenna, manual and any other accessories) must be complete and the packaging intact/in a good condition.

viii. The IMEI number on the box must match the IMEI number on the device.

ix. The physical condition of the device applies – as outlined above.

Imported (Dual Sim) Handsets carry a limited 6 Month Warranty and NO RETURNS are allowed on these handsets

We do not accept returns of Physical or Liquad Damage Handsets.

Should your device give you any issues after the 6 day OBF time, it will need to go in for repair to the manufacturer. The cost of this is on the customer expence.